Refund Policy
Returns
We offer a 10-day return policy, which allows you to request a return within 10 days of receiving your item.
To be eligible for a return, the product must be in its original condition—unused, unworn, and in its original packaging. Proof of purchase, such as a receipt, is required to process the return.
To initiate a return, visit our Return & Exchange page or contact us at support@onlinegenie.in or through our WhatsApp support. Our team will guide you through the further process.
Unboxing Video Requirement
For all returns and exchanges, a complete unboxing video is mandatory. The video should clearly show the package, including the shipping label, all corners, and sides, and the entire unboxing process. This is essential for verifying the condition of the item and packaging. Without this evidence, claims will not be processed.
Damages and Issues
We request that you inspect your order upon delivery. If you find that the item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue promptly.
Certain products are not eligible for returns. These include:
- Perishable goods such as food or flowers
- Personalized or custom items
- Personal care products like cosmetics
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you need a replacement due to damage or defect, reach out to us within 10 days of your purchase to initiate the process. Once the return is approved, you can make a new purchase for the item you need.
Refunds
Once we receive your return, we will inspect the item and notify you of our decision. If approved, your refund will be processed and issued to your original payment method within 3 - 5 business days. Please note that banks and payment processors may take additional time to reflect the refund in your account.
If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at support@onlinegenie.in or call us at 9601092113 during business hours.
Shipping for Returns
Return shipping costs are the customer's responsibility and are non-refundable. If your return is approved, we will deduct the return shipping fee from your refund. For high-value items (₹4000 and above), we recommend using a trackable shipping method or purchasing shipping insurance to ensure safe delivery.
For assistance or questions about returns, feel free to contact us at support@onlinegenie.in or WhatsApp us during our business hours, Monday to Saturday, 10:30 AM to 6:30 PM.