Shipping Policy

At onlinegenie.in, we aim to ensure a seamless shopping experience for our customers. This Shipping Policy outlines important details regarding order processing, shipping methods, costs, and delivery timelines.

Order Processing

  • Order Confirmation: Once your order is placed, you will receive an email confirmation at support@onlinegenie.in with your order details.
  • Processing Time: Orders are typically processed within 1-2 business days (Monday to Saturday, excluding public holidays).

Shipping Methods and Delivery

We partner with reliable courier services to ensure timely delivery of your orders.

  • Delivery Locations: We currently deliver across India.
  • Delivery Time:
    • Standard Shipping: 5-7 business days. (Note: Delivery times may vary based on your location and courier service availability.)

Shipping Costs

  • Free Shipping: We offer free shipping on all orders (COD & prepaid).

Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and instructions to track your package. You can also check the status of your order by contacting our support team via:

Delivery Issues

a) Delayed Orders

  • In case of delays beyond the estimated delivery time, please reach out to our support team for assistance.

b) Failed Delivery Attempts

  • If the courier cannot deliver the package after multiple attempts, it will be returned to us. Additional shipping charges may apply for re-delivery.

c) Damaged Packages

  • If your package is damaged during transit, contact us within 24 hours of delivery with photos of the damaged product and packaging.

Contact Us

If you have any questions or concerns about our shipping policy, feel free to contact us: